Families Information Officer

Job Introduction

Royal Greenwich Children’s Services

Families Information Officer

Full time, fixed term until March 2026

SO2

The Greenwich Families information Service is requiring cover for maternity leave within the team. This is a fixed term post until March 2026.

As a Families Information Officer, you will be part of a busy but friendly team handling enquiries on a broad range of subjects, including, but not limited to, childcare, available financial support, activities, school admissions and family support services.

The team are also integral to our Family Hubs network and as part of this role would be required to organise and manage your own outreach programme within the community, engaging and supporting residents to access services on offer whilst maintaining close working relationships with our Family Hubs and Children’s Centres colleagues, health, local community groups and schools.

You will need a keen eye for detail and the ability to communicate in plain English via various mediums including updating web-based information on our Greenwich Community Directory.

A confident knowledge of IT packages is essential as well as the ability to manage your own time.  

You must also appreciate the need for discretion and the importance of confidentiality, be able to work flexibly as part of a team and on your own initiative.

This is a hybrid position, split between remote working, The Woolwich Centre, and various locations throughout the borough on outreach.

An enhanced DBS Disclosure will be undertaken on the successful person before appointment is confirmed.

For an informal discussion about this opportunity, please contact Rachel Lee;    Rachel.Lee@royalgreenwich.gov.uk     020 8921 3713  

If you require any assistance in viewing or accessing this opportunity, please contact recruitment@royalgreenwich.gov.uk or call 020-8921-8977

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Advert Close: All vacancies close at midnight unless otherwise stated.

Full Employment History: A full employment history is required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment.

How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.