Engagement and Tracking Officer

Job Introduction

Engagement and Tracking Officer

Fixed-Term contract (3 months, with possibility for extension)

We are looking for a highly organised, resilient, and proactive individual to join our team. This isn't just a desk job; it’s a vital frontline role where your ability to manage complex data is just as important as your ability to connect with a young people.

The Role

You’ll manage the data behind the scenes and also provide the hands-on support that ensures no young person is left without support for their education or career.

Key Responsibilities

• Data & Tracking: Coordinate the collection of cohort, offer, and destination data . Accuracy in Excel and database management is essential.
• School Partnerships: Build strong relationships with schools to ensure every student has a confirmed next step.
• Support: Deliver 1:1 and group sessions for NEET young people and those at risk of NEET, providing CV, job search, and application support.
• Tenacious Outreach: Use direct community engagement and door-knocking to find and re-engage young people whose destinations are "Not Known."

About You

You are the perfect fit for this role if you:

• Spreadsheet expert: You are highly proficient in Excel and comfortable managing large sets of data with speed and accuracy.
• Relationship Builder: Able to navigate school systems and build rapport and trust with young people who may face barriers to education, employment, or training.
• Resilient and Tenacious: You are comfortable working in the community, including door-knocking, and have a "can-do" attitude toward finding solutions.
• Careers Champion: Skilled in CV building, job search, and local signposting.

This role requires an Enhanced DBS with Children's and Adults barred list check.

For an informal discussion please contact Andrea Bishop at andrea.bishop@royalgreenwich.gov.uk or  0208 921 2400

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated. 

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.