Resident Liaison Officer

Job Introduction

Resident Liaison Officers – Capital Repairs Programme 
SO2 

Royal Borough of Greenwich 

Are you passionate about enhancing resident experiences and fostering strong community relationships? Join us as a Resident Liaison Officer in our ambitious Capital Repairs Programme, dedicated to upgrading council homes across the borough. 

About the Role 
 As a Resident Liaison Officer, you will: 

• Engage with Residents: Serve as the primary contact for residents, leaseholders, and contractors, addressing inquiries and concerns promptly and professionally. 
• Facilitate Communication: Establish and maintain effective communication channels to ensure residents are informed about upcoming works and project timelines. 
• Support Project Delivery: Collaborate with project teams to coordinate access to properties, minimising disruption during refurbishment activities. 
• Promote Social Value Initiatives: Assist in implementing community benefits associated with the programme, such as employment, training, and volunteering opportunities for residents. 

About You. 

With the confidence and skills to manage challenging situations and expectations, as Resident Liaison Officer you will be a natural communicator who can work collaboratively with a range of stakeholders. 

We are seeking an individual with: 

• Experience: Proven background in liaising with the public, including residents and contractors, both verbally and in writing. 
• Organisational Skills: Ability to manage multiple tasks, prepare reports, and arrange meetings efficiently. 
• Flexibility: Willingness to work flexible hours, including occasional evenings, to meet residents' needs. 
• Transportation: A valid driving license and access to a car (essential). 

About the Capital Repairs Programme 
 The Royal Borough of Greenwich is investing £430 million in a five-year Capital Repairs Programme, running until 2029, to enhance the quality of selected council homes through essential upgrades and improvements. Resident Liaison Officers are a key part of ensuring there is meaningful engagement and support and making these programmes a success. 

For further information, please contact Israel Aguirre via email Israel.Aguirre@royalgreenwich.gov.uk 

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated. 

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.