Housing Benefit Outreach Officer

Job Introduction

Are you experienced in benefits and passionate about supporting vulnerable residents?

We’re looking for a Housing Benefit Outreach Officer to join our Temporary Accommodation team, working directly with residents to ensure they access the financial support they’re entitled to and sustain their housing.

The role

You will support residents living in temporary accommodation by:

• Completing Housing Benefit applications at sign-up and through home visits
• Gathering evidence in line with the Verification Framework
• Identifying entitlement to additional benefits and helping residents make claims
• Maximising income for residents and the Council
• Working closely with Housing Needs, Income and Advice teams
• Maintaining accurate case records and providing updates

What we’re looking for

• Experience in a benefits, housing or advice role
• Strong understanding of Housing Benefit and welfare support
• Experience working with vulnerable clients
• Confident communicator who can explain complex information clearly
• Organised and able to manage a busy caseload
• Willing to carry out home visits

Why join us

• Make a real difference supporting residents in need
• Work as part of a supportive and experienced team
• Gain valuable experience in housing and welfare services 
• Apply now to be part of a team that is helping residents stay financially stable and securely housed.

For an informal discussion please contact Zainab Ibrahim-Noor at 

Zainab Ibrahim-Noor@royalgreenwich.gov.uk or  0208 921 2707

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated. 

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.