Housing Inclusion Officer

Job Introduction

Housing Inclusion Officer 

x1 Full-time (35 hours p/w) - Fixed Term/Secondment (12 Months) 

Housing Inclusion Service

The Housing Inclusion Service at Royal Greenwich provides vital advice, support, and assistance to individuals facing homelessness and other housing challenges, seeking help from the Council. Our primary goal is to prevent homelessness by offering personalised, high-quality advice and support to help individuals resolve their housing needs.

The Role:

We are looking for an outstanding individual with the motivation and commitment to delivering excellent services. Our Housing Inclusion Officers manage an allocated caseload and are responsible for meeting set targets for homelessness prevention by providing high quality casework with applicants and effective working relationship with partners. 

Requirements:

The successful candidate will need to demonstrate a good understanding of, and ability to deliver the duties required by the Homelessness Reduction Act 2017, strong customer care focus and good casework management skills. You must be an excellent communicator both written and oral with good IT skills, as well as negotiation and problem-solving skills to find solutions for customers approaching the Council.  

For an informal discussion about this opportunity, please contact Carol Scafe by email carol.scafe@royalgreenwich.gov.uk or telephone 020 8921 2669.

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated. 

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

Full Employment History: A full employment history is required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment.

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.