Senior Business Analyst

Job Introduction

Summary 

Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents. 

We have a vision of a happier, healthier, and more connected borough. To achieve this, we’re investing heavily in our digital services, and we've published our first ever digital strategy. This strategy is what shapes what we're working on right now and into the future. 

It’s an exciting time to join us. We're searching for people-focused digital, data and technology experts to join our new team. We’re focused on improving services for our residents and making our borough truly digital. There's plenty of opportunity for you to have your say and help shape our work. 

Read our blog to find out more about who we are and what we're working on. 

We’re building a team where everyone feels safe to be who they are. We value empathy, open mindedness, and a real passion for our mission. 

What You’ll Do 

As part of our Product team in Digital and Customer Services, you’ll lead and assist multidisciplinary teams to identify problems in services and products, before designing and implementing appropriate solutions (both through in-house development and third-party suppliers). 

Our current workstreams include:  

• improving our social housing repairs journey
• redesigning our resident-facing website from scratch
• creating a user-focussed intranet for staff
• helping waste collection teams manage their work
• helping residents find support services via our community directory
• improving the journey for adult social care users

You’ll work closely with council service teams to help them understand their products, services and data. You’ll translate users’ pain points and stakeholder priorities into clearly defined problems to solve. You’ll analyse what you discover and articulate the findings into recommendations, products and outcomes that deliver better services for residents and staff alike.  

You’ll be able to visualise service journeys, and map current and future state processes. You’ll use data to quantify problems and model the impact they have on residents and the council. You’ll use these skills to project the benefits and rationale for investing in new processes or technology, helping teams to prioritise the areas where they can have the greatest impact. 

You’ll report to the Product Lead and play an active role in the Business Analysis Community of Practice, including by line managing and developing one or more Business Analysts. You’ll also work closely with other disciplines to develop product practices and codify ways of working in our new and growing team. 

Who You Are 

You’ll have experience leading work in multi-disciplinary teams and taking responsibility for the analysis throughout the product and service transformation lifecycles. You will be an analytical, user centered, data driven individual who has the eagerness to understand the root cause of issues, document and communicate them, and source appropriate solutions. 

You’ll have deep knowledge of business analysis tools and techniques, using appropriate applications to synthesise information and evidence. You must also be able to use analysis methods to develop actionable insights that allow you to spot opportunities for service improvement and/or product development. 

You’ll ideally have knowledge of modelling and measuring the financial and non-financial impact of products, services and proposed changes throughout project lifecycle. You be able to monitor the outcomes of products or change programmes after they go live, to enable teams to iterate and improve on what they’ve delivered. 

You’ll be passionate about developing your skills and supporting others in the team. You’ll be a supportive coach to your line reports, who takes a keen interest in their development and career pathway. 

You Should Be 

We are looking for people who share our values and principles of our team. 

Product Team Values: 

• We put people first
• We are practical optimists
• We value being a team more than being the star
• We are open
• We learn by experimenting
• We are motivated by purpose

These values were produced by the Product Team, and they are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing. 

Our team values align with and reflect the wider values of the Council. Royal Greenwich Values: 

• Improving residents' lives and opportunities
• Demonstrating respect and fairness
• Taking ownership
• Doing things better
• Working together across the Council

Please keep reading:  

At Royal Greenwich we want our staff to thrive professionally. We are an organisation that that recognises and supports transferable skills and ambition. So, if you think you have what it takes, but don’t necessarily meet every single point on the job description please still get in touch. We’d love to have a chat and see if you’d be a good fit.  

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, and religion.  

As a Disability Confident employer, we will ensure that disabled applicants that meet the minimum criteria for this position will be offered an interview. 

If you’d like an informal chat about the role, you can email Rob Greenoak (rob.greenoak@royalgreenwich.gov.uk) 

What we offer 

· 28 days annual leave (excluding bank holidays), rising to 31 days after five years continuous local government service 

· Flexible and hybrid working arrangements, 1 day in office in per week 

· Mental health support, including an external counselling service 

· A generous pension scheme, with an 18.9% employer contribution 

· Long service awards 

· Learning and development opportunities, including a thriving community of practice, mentoring and training 

· Staff networks for mental health, LGBTQ+ support, racial equality and more 

· Vouchers for free eye tests 

· Annual season ticket loans  

· Childcare voucher scheme  

· Reduced-rate gym membership  

· Cycle to work scheme, including indoor cycle storage and showers 

· Greenwich One Card which entitles you to discounts at local businesses 

Apply for this role 

To apply for this role, you must: 

· Upload a CV 

· Write and upload a supporting statement/ cover letter in the form of a cover letter 

To apply, select the “Apply” button. 

Things to consider when making your application.  

We want to give you the best opportunity to show off your career and skills in the best way possible. Please consider the following:  

• Your cover letter isa great wayto help bring your CV to life. Think of it like a trail of breadcrumbs to lead us to want to interview you. It is unlikely that we’ll shortlist you for an interview without a cover letter. This is your first opportunity to show us why you’re right for this role, and your letter can show us how you fit the person specification.  
• Your CV should be up to date, in a readable and accessible format and pertinent to the role.  
• Use your cover letter to talk about work that you are proud of, your values and your expectations.  
• If you are called for interview (see below), look at the presentation and interview questions within the context of what you've already shared about yourself and think about how you can build on that foundation.  

Hiring process  

Step 1 – Complete the application form and upload your CV and cover letter.  

Step 2 – If we invite you to an interview, we will: 

• Send details of the 5–10-minute presentationwe’dlike to you do.  
• Send your interview questions in advance 
• Check with you if you need any further accommodations for the interview.  

Step 3 – Attend the panel interview. This will usually be a 1-hour video call with up to 3 people like the hiring manager and other team members you would work with.  

We’ll ask you to do your presentation at the start of the interview. We are keen to ensure that the video interview process doesn’t interfere with your ability to present your work to its best effect. Your presentation can be talking direct to camera, slides, a PDF, or similar, and could include visual examples of your work. The panel will then ask you follow up questions. 

The panel will then ask a set of questions which will also have been sent to you in advance. 

This will give you the chance to think about your answers in depth and be able to talk with confidence. The questions will give you an opportunity to show how you meet the essential criteria of the job description.  

At the end you’ll have the opportunity to ask the panel questions in return. 

Talk to us or ask any questions 

If you’d like an informal chat about the role, you can email Rob Greenoak (rob.greenoak@royalgreenwich.gov.uk). 

If you require any assistance in viewing or accessing this opportunity, please contact recruitment@royalgreenwich.gov.uk or call 020-8921-8977 

Diversity Statement  

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. 

Salary 

Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator' to help you calculate a pro rata salary.