DHACT Monitoring and Response Officer

Job Introduction

Digital Health & Care Technology Monitoring and Response Officer

About the Role

We are looking for proactive and technically skilled Digital Health & Care Technology Monitoring and Response Officers to join our growing team. In this vital role, you will support the delivery of high-quality digital health and care services by monitoring digital technology devices, responding to alerts, and ensuring service users receive timely, safe, and effective support.

You will work at the frontline of digital-enabled care, supporting vulnerable individuals by proactively monitoring them and their environment, coordinating responses, monitoring digital health care devices, and ensuring all digital systems function smoothly. This role combines efficient, reliable service delivery with a strong commitment to compassionate, person-centred care.

Key Responsibilities

• Monitor digital health and care platforms, dashboards, and alert systems.
• Triage and respond to real-time alerts, ensuring appropriate actions are taken promptly.
• Provide first-line technical support for service users, carers, and field staff.
• Maintain accurate digital records of alerts, actions, and outcomes.
• Escalate complex issues to clinical, social care, or technical teams as required.
• Contribute to continuous improvement of digital care services by identifying trends, issues, and opportunities.
• Support service users to confidently use digital health tools and promote digital inclusion.

About You

We’re looking for someone who is:

• Tech-confident: Able to use and troubleshoot digital devices, sensors, and monitoring systems.
• Calm under pressure: Able to manage urgent or high-risk alerts with professionalism and clarity.
• People-focused: Empathetic and committed to improving outcomes for vulnerable individuals.
• Detail-oriented: Accurate in recording information and following procedures.
• A problem-solver: Able to think critically and act quickly when issues arise.
• Collaborative: Comfortable working with multidisciplinary teams across health, care, and technology.

Essential Criteria

• Ability to work shifts, including evenings and weekends if required.
• Full manual driving licence 
• Enhanced DBS
• Due to the manual tasks involved in the role duties, please note that candidates will be required to complete a physical evaluation during the interview

What We Offer

• Supportive team environment with a clear mission to transform care through innovation.
• Generous leave, pension, and wellbeing benefits
• The chance to make a meaningful difference every day.

There are 11 Full Time roles (35 hours per week) and 1 Part Time role (17.5 hours per week) currently available.

For an informal discussion please contact Debbie Coveney at debbie.coveney@royalgreenwich.gov.uk 

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated. 

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.