Allocations Assistant

Job Introduction

Allocations Assistant

Secondment Until June 2027

The Allocation Service manages the council’s Housing Register and responds to a high volume of inquiries from other departments and residents in housing need. The workload for this post is varied and involves dealing with telephone inquiries, creating, updating, and processing housing applications, and providing essential administrative support to the service. A core requirement of this role is the ability to respond effectively to general correspondence from residents and other stakeholders who contact the service, ensuring that all communication is handled professionally and promptly.

The successful candidate will be committed to delivering a quality, customer-focused service to a consistently high standard at all times. You must possess strong organizational skills and the ability to work effectively under pressure with minimal supervision. Excellent written and verbal communication skills are essential, as you will be responsible for managing complex queries and maintaining accurate records within a fast-paced environment. This is an ideal opportunity for a motivated individual who thrives in a role that requires attention to detail.

Closing date: Midnight – 23rd March 2026

For an informal discussion please contact Tunde Femi-Francis at tunde.femi-francis@royalgreenwich.gov.uk or  0208 921 2834

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated. 

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

Full Employment History: A full employment history is required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment.

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.