Team Support Officer

Job Introduction

Royal Greenwich Commissioning are looking for a Team support officer to provide administrative support to the Self-Directed Support Team.

At Royal Borough of Greenwich Adult Health and Social Care services, we have developed a new long-term vision with the help of residents and partner organisations, which will build on all our strengths to support health, wellbeing and independence. Our aim is ensure individuals and teams are skilled, enabled and empowered to do the right thing for residents, making them feel valued and proud to work in their role.

Among other duties, the right candidate will support both teams with record keeping, scanning incoming post and maintaining documents, ensuring they are uploaded to the right databases. Deal with mail, calls and emails to the team requiring an administrative response including invoicing and billing queries. Co-ordinate office rotas and duty rotas for the teams; manage diaries for home visits and make travel arrangements to maximise efficiency, as well as undertake a range of financial administrative duties. 

The right person will work closely with both Team Leaders for Self-Directed Support (Finance & Systems and Advice & Recruitment), to arrange meetings, booking rooms, liaising with stakeholders, circulating agendas and minutes, and to undertake any other work appropriate to the level and general nature of this post’s duties.

Join our committed and dynamic team and embark on a rewarding journey of empowering local residents. If you are ready to lead with impact, innovation, a strength-based approach and be one of the driving forces behind transformative change, apply today.

Please view the Job description and Person specification for more information about this vacancy.

This is a hybrid position – a combination of a few days in the office during the week, and a few days of remote work. Working pattern to be agreed.

Due to high volumes of applications and enquiries, we are unable to accommodate individual chats with prospective candidates, however if you have specific questions that are not covered in this advert of the Job description/person specification, please email: 

stella.palermo@royalgreenwich.gov.uk or antonia.fyffe@royalgreenwich.gov.uk 

This role requires an Enhanced DBS.

If you require any assistance in viewing or accessing this opportunity, please contact recruitment@royalgreenwich.gov.uk

Safer recruitment: Royal Borough of Greenwich is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Any roles which involve working with children, young people or vulnerable adults, or roles in which the duties will involve access to sensitive information relating to children, young people or vulnerable adults, the Royal Borough will take up references prior to interview. You should provide details of referees including your current and previous employers, covering the last 5 years. Candidates can request for us not to send a reference request to their current employer prior to interview by emailing us at recruitment@royalgreenwich.gov.uk.

As part of our Safer Recruitment Policy, a full employment history is also required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment. Unless otherwise stated, a Basic DBS check will be undertaken as part of the pre-employment checks for successful candidates.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

DBS: This role requires an Enhanced DBS. (This post is exempt from the Rehabilitation of Offenders Act,1974).

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated. 

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

Full Employment History: A full employment history is required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment.

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.